Privacy Statement

Alcoba, located at Twenteroute 12, 7055 BE Heelweg, is responsible for the processing of personal data as described in this privacy statement.

Contact Details:
Twenteroute 12
7055 BE Heelweg
+31 6 53396575

Personal Data We Process

Alcoba processes your personal data because you use our services and/or because you provide this information to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Internet browser and device type
• Bank account number
• Place of birth
• Address details
• Telephone number
• Email address

Special and/or Sensitive Personal Data We Process

Our website and/or service is not intended to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in their children’s online activities to prevent data from being collected about children without parental consent.

If you believe that we have collected personal information about a minor without such consent, please contact us at info@alcoba.nl, and we will delete this information.

Purposes for Processing Personal Data

Alcoba processes your personal data for the following purposes:

• To provide you with the opportunity to create an account
• To process your payment
• To contact you by phone or email if necessary to perform our services
• To deliver goods and services to you

Automated Decision-Making

Alcoba does not use automated decision-making.

How Long We Retain Personal Data

Alcoba does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention period for personal data:

1 year

Sharing Personal Data with Third Parties

Alcoba only provides personal data to third parties when this is necessary for the performance of our agreement with you or to comply with a legal obligation.

Cookies or Similar Technologies We Use

Alcoba only uses technical and functional cookies, as well as analytical cookies that do not infringe upon your privacy.

A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website functions properly and, for example, remember your preferences. We may also use them to optimize our website.

You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser settings.

Accessing, Modifying, or Deleting Your Data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by Alcoba. You also have the right to data portability. This means that you may submit a request for us to send the personal data we hold about you in a computer file to you or to another organization designated by you.

You can send a request for access, correction, deletion, transfer of your personal data, withdrawal of your consent, or objection to the processing of your personal data to info@alcoba.nl.

To ensure that the request for access has been made by you, we ask that you include a copy of your identity document with your request. In this copy, please black out your passport photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks.

Alcoba would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link:

https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Protect Personal Data

Alcoba takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or email us at info@alcoba.nl.

Alcoba has implemented the following measures to protect your personal data:

• Security software, such as antivirus software and a firewall.
• TLS (formerly SSL): We transmit your data via a secure internet connection. You can recognize this by the “https” in the address bar and the padlock icon.
• DKIM, SPF, and DMARC: These are three internet standards we use to prevent emails sent in our name from containing viruses, being spam, or attempting to obtain personal login information.
• DNSSEC: An additional security layer (supplementing DNS) for translating a domain name (https://alcoba.nl) into its associated IP address (server name). It is provided with a digital signature that can be automatically verified. This helps prevent you from being redirected to a fraudulent IP address.